3: Payment
3.1 Toy Shop London only charge your payment card when you place your order. To ensure there are sufficient funds to pay for your order your bank reserves the required amount in your account. This is common practice amongst mail order retailers.

The value of the reserved funds will not be available to spend on your card for the duration of the reservation and will therefore affect your available funds. In normal circumstances the reserved amount will be paid to us when your order is despatched.

If your order request is unsuccessful we advise your bank to release any reserved funds. Unfortunately not all banks currently have the ability to process this cancellation, so any reservations will naturally expire (usually within 4-5 days), and the funds will be made available for you to spend.

Your order will not fail if your reservation expires before despatch but it may mean that we have to contact you for an alternative form of payment.

3.2 Payment must be made in pounds Sterling only by major credit or debit cards as listed: Visa, Delta, Master Card, Switch, Electron, Solo and American Express.

4: Passing of Property
We will retain the property in the products until full payment has been made by you and has been received by us.

5: Passing of Risk
The risk in the products will pass to you on delivery, as set out in paragraph 6.3 below.

6: Delivery
6.1 Any date or period for delivery will be considered as indicative only, although it is our policy to try to fulfil standard delivery orders within five working days and named day deliveries on the specified day. Standard delivery orders containing items weighing more than 20 kilograms or to remote or rural addresses might take longer to deliver. We cannot be held responsible for delays in the delivery caused by our suppliers, or any other third party.

6.2 All products are sent by courier. Unless we agree otherwise your first order will only be made to the address of the person who is the holder of the credit or debit card used to purchase the products.

6.3 You bear the risk once the products have been signed for/delivered.

7: Acceptance
You will inspect products within a reasonable time after their receipt and you will be deemed to have accepted the products unless you notify us in accordance with paragraph 8 below that you want to cancel your order or you notify us in accordance with paragraph 9 below that the products are faulty. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purpose, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.

8: Right to Cancel
8.1 You have the right to cancel your contract with us at any time before the expiry of 7 working days from the day after the date of delivery of the products, providing the product are returned unused, still in its original packaging and suitable for resale. You will receive a full refund of the purchase price and the delivery charge.

8.2 Exceptions to the right to cancel
• Some items of furniture delivered direct from the supplier, which have been assembled by the carrier in your home and signed for as satisfactory by the you.
• Fabric packs cut to the metre.
• Video games, DVD’s and Videos will only be accepted if the packaging has been unopened and the security seal is still intact.
• PCs will only be accepted if all of the bundled software seals are intact, the PC is returned to factory settings and there is no personal data left on the machine.

9: Faulty Items
9.1 Items faulty at the point of sale
Any item that was faulty at the point of sale may be returned for free repair, replacement or refund, provided you have the original receipt or alternative proof of purchase and the faulty item is returned complete with all components.

For items to be returned more than six months after the time of purchase the same above applies but in addition, evidence of fault at the time of sale will be required.

Please note that you will not be entitled to a repair, replacement or refund in respect of fair wear and tear. Please return the original and complete packaging.

9.2 Faults developed within the warranty period
Most items sold by www.ToyShopLondon.com Direct come with a 12 month manufacturer’s warranty. If a product develops a fault within the warranty period assistance will be provided by way of spares or a repair depending on the type of product purchased. Wear and tear is not covered by the manufacturer’s warranty.

Please note the following requirements relating to certain product categories:

All Wheeled Goods, Bikes and Outdoor Play Equipment
Please note any faulty wheeled goods, bikes and/or outdoor play equipment must be returned to our store in Harrow where a qualified member of staff will assess the fault.

It is advisable to contact the store you are returning the item to, to ensure there will be a member of staff available to check your item. Frames, inner tubes and tyres are not covered by the manufacturer’s warranty

In the case of outdoor play equipment installed at home free replacement parts will be ordered for customer installation.

Computer Hardware and Peripherals
All Multimedia computers are covered by a 12 month hardware warranty which covers all parts and labour for hardware faults. Following installation, should the item develop a fault you should contact the relevant manufacturer’s help line. A qualified technician will diagnose the nature of the fault, & in the case of hardware failure, the following procedures will apply:-

Faults within 28 days
An exchange or refund will be issued providing the item is returned within 28 days from the original date of purchase.

Faults after 28 days but within 12 months

All Software

Returns of non-faulty software items will only be considered if the packaging has remained unopened with the seal unbroken.

If a repair or replacement is unavailable we will refund your money.

This faulty items returns policy does not affect your statutory rights (including without limitation your right to reject faulty items and receive a full refund if you raise the matter within a reasonable time).

10: General
10.1 Please note that our products and promotions are only available in mainland United Kingdom and Northern Ireland* and, as such, may be unavailable in the region or country from which you are accessing the Site.

* Some products not available for delivery in Northern Ireland. Exceptions are detailed within individual Product Descriptions.

10.2 Most age recommendations and suitabilities on the site are a guide only, including video game titles displaying an age certification classified by the Entertainment & Leisure Software Publishers Association (ELSPA). Video game titles displaying an age certification classified by the British Board of Film Classification (BBFC) cannot be purchased by anyone under the certified age.

10.3 If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.

10.4 These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.

10.5 Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau. 

(Your statutory customer rights are not affected)
At Toy Shop London we are committed to protecting your privacy and we comply with the data protection laws applicable to the UK. This Privacy Policy outlines how your personal information is treated and forms part of our Terms and Conditions. (We may occasionally modify our Privacy Policy; when this happens we will notify you via our terms and conditions page).

What information do we collect?
When you order we need to know your name, e-mail address, delivery address, credit/debit card number and expiry date. This allows us to process and fulfil your order and notify you of your order status. We also ask you for your telephone number(s) so that we can contact you easily if required.

How do we use your information?
Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy. We use the information collected from you to process orders and to provide a more personalised shopping experience. We may use your personal information to communicate with you, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes, to track activity on our site, to publish trends and/or to improve usefulness and content.

We may use other companies to provide services on our behalf, including packaging, mailing and delivering purchases, answering customers questions’ about products or services, sending postal mail and e-mails, analysing data and processing credit card payments. We will only provide those companies the information they need to deliver the service and they are prohibited from using that information for any other purpose.

We do not sell, trade or rent your personal information to others unless you have consented to us making your name and address available to carefully vetted companies.

Cookies
Cookies are small text files that a web site transfers to a site visitor’s hard disk or browser for added functionality, or for tracking web site usage. We do not use cookies to gather personal information such as a person’s name, e-mail address, telephone number or credit card details. Cookies are not exchanged with any third party websites or external data suppliers. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

In order to measure the effectiveness of our on-line presence, Toy Shop London may use cookies to identify repeat visitors to our site and to determine the path visitors take on our site, allowing us to make the site more user-friendly.

Use of cookies is an industry standard and many web sites use them. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits. Please note that by disabling future cookies or deleting current ones may restrict your access to certain areas or features of our site and you will not be able to set up an account or re-open an existing one.

If you want to delete any cookies that are already on your computer, please refer to instructions for your file management software to locate the files or directory that stores cookies. Our cookies will have the file names…etc...

Information about deleting or controlling cookies is available at www.AboutCookies.org (Toy Shop London is not responsible for the content of external websites. This link will open a new window).

Your Right to Cancel
You have the right to cancel your contract with us at any time before the expiry of 7 working days from the day after the date of delivery of the products. You will receive a full refund of the purchase price and the delivery charge. Please see our Returns Procedure for details of how to return items purchased from this site.

Please note that your right to cancel is subject to our Terms and Conditions.