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|Terms and Conditions
(Your statutory customer rights are not affected)
2.4 Significant price errors - in the event a significant error has
occured on pricing an item, we reserve the right to cancel that item from your
order. This will be confirmed via email or phone
Access to and use of our
Web Site ("the Site") and the sale and purchase of products from the Site are
governed by the terms and conditions of use and the terms and conditions of
business (together "terms and conditions") set out below.
By using the Site you
agree to accept these terms and conditions. If you do not wish to accept these
terms and conditions, please do not use this
This Site is operated
and owned by Toy Shop London Limited trading as “TSL Toymaster” a company
incorporated under the laws of England with company number 5569592. Toy Shop
London’s registered office is at 180 Alexandra Avenue, South Harrow, Middlesex
HA2 9BN. VAT Number 872332820.
Terms & Conditions of
1: Material You Provide To
If you send ideas,
remarks, questions, data, graphics or the like ("the Submissions") to the Site,
these will be deemed to be non-confidential and we will be entitled to use or
disclose the Submissions in any manner whatsoever, without liability or notice
to you. The Submissions or any other information you send to the Site should not
be, or contain, material which is offensive, pornographic, defamatory,
blasphemous, unlawful or likely to infringe any applicable law, whether civil,
criminal or religious. You agree that all material submitted to us is original
to you, and not copied in whole or part from any third party. Please do not send
anything which is required to be kept confidential.
2: Linked Sites
We are not responsible for the content of any off-site pages or any
other sites linked to the Site nor have we reviewed any such site. If you link
to any off-site pages or other sites without our prior written permission, such
action will be at your own risk. We cannot be held responsible for the contents
of any web site which is electronically linked to the Site and which is not
maintained by us.
3: Copyright and Trademarks
3.1 All Site design, text, graphics, the selection and
arrangement thereof, and all software compilations, underlying source code,
software (including applets) and all other material on this Site are the
copyright of Toy Shop London and its affiliates, or their content and technology
providers. All rights reserved.
Permission is granted to electronically copy and to print in hard copy portions
of the Site for the sole purpose of placing an order with us or using the Site
as a shopping resource. Any other use of materials on this Site, including
reproduction for purposes other than those noted above, modification,
distribution, or republication, without our prior written permission, is
brand names, product names and titles used in the Site are trade marks or trade
names of their respective holders. No permission is given in respect of the use
of any of these names or titles and moreover any such use may constitute an
infringement of the holders' rights.
At Toy Shop London we are committed to protecting your privacy and
we comply with the Data Protection Laws applicable to the UK. We use the
information collected from you to process orders and to provide a more
personalised shopping experience.
Terms & Conditions of Business
1: Sale and Purchase
We will sell and you will purchase products subject to our terms
and conditions of business set out below. The contract in respect of the
products supplied by us to you comes into existence when your order has been
accepted by us. For the avoidance of doubt, receipt of an order via our Site
does not constitute acceptance of an order.
2.1 All prices are quoted in pounds Sterling and are inclusive of
VAT unless otherwise specified.
item prices are exclusive of delivery and packaging, unless otherwise stated.
Details of our delivery charges our found in our “Delivery"
2.3 Prices are correct at the time of order only and relate
to internet purchases only. All orders for products are subject to availability
and we reserve the right to refuse to supply any particular
3.1 Toy Shop London only charge your payment card when you place
your order. To ensure there are sufficient funds to pay for your order your bank
reserves the required amount in your account. This is common practice amongst
mail order retailers.
The value of the reserved funds will not be
available to spend on your card for the duration of the reservation and will
therefore affect your available funds. In normal circumstances the reserved
amount will be paid to us when your order is despatched.
If your order
request is unsuccessful we advise your bank to release any reserved funds.
Unfortunately not all banks currently have the ability to process this
cancellation, so any reservations will naturally expire (usually within 4-5
days), and the funds will be made available for you to spend.
will not fail if your reservation expires before despatch but it may mean that
we have to contact you for an alternative form of payment.
Payment must be made in pounds Sterling only by major credit or debit cards as
listed: Visa, Delta, Master Card, Switch, Electron, Solo and American
4: Passing of Property
We will retain the property in the products until full payment has
been made by you and has been received by us.
5: Passing of Risk
The risk in the products will pass to you on delivery, as set out
in paragraph 6.3 below.
6.1 Any date or period for delivery will be considered as
indicative only, although it is our policy to try to fulfil standard delivery
orders within five working days and named day deliveries on the specified day.
Standard delivery orders containing items weighing more than 20 kilograms or to
remote or rural addresses might take longer to deliver. We cannot be held
responsible for delays in the delivery caused by our suppliers, or any other
products are sent by courier. Unless we agree otherwise your first order will
only be made to the address of the person who is the holder of the credit or
debit card used to purchase the products.
bear the risk once the products have been signed
You will inspect products within a reasonable time after their
receipt and you will be deemed to have accepted the products unless you notify
us in accordance with paragraph 8 below that you want to cancel your order or
you notify us in accordance with paragraph 9 below that the products are faulty.
If no such action is taken, we will consider the products being as described, of
satisfactory quality and fit for their purpose, and may not accept any rejection
or cancellation at a later date. Your statutory customer rights are not
8: Right to Cancel
8.1 You have the right to cancel your contract with us at any time
before the expiry of 7 working days from the day after the date of delivery of
the products, providing the product are returned unused, still in its original
packaging and suitable for resale. You will receive a full refund of the
purchase price and the delivery charge.
Exceptions to the right to cancel
• Some items of furniture delivered direct
from the supplier, which have been assembled by the carrier in your home and
signed for as satisfactory by the you.
• Fabric packs cut to the metre.
Video games, DVD’s and Videos will only be accepted if the packaging has been
unopened and the security seal is still intact.
• PCs will only be accepted
if all of the bundled software seals are intact, the PC is returned to factory
settings and there is no personal data left on the machine.
9: Faulty Items
9.1 Items faulty at the point of sale
Any item that was faulty
at the point of sale may be returned for free repair, replacement or refund,
provided you have the original receipt or alternative proof of purchase and the
faulty item is returned complete with all components.
to be returned more than six months after the time of purchase the same above
applies but in addition, evidence of fault at the time of sale will be
Please note that you will not be entitled to a repair,
replacement or refund in respect of fair wear and tear. Please return the
original and complete packaging.
Faults developed within the warranty period
Most items sold by www.ToyShopLondon.com Direct
come with a 12 month manufacturer’s warranty. If a product develops a fault
within the warranty period assistance will be provided by way of spares or a
repair depending on the type of product purchased. Wear and tear is not covered
by the manufacturer’s warranty.
note the following requirements relating to certain product
Wheeled Goods, Bikes and Outdoor Play
Please note any
faulty wheeled goods, bikes and/or outdoor play equipment must be returned to
our store in Harrow where a qualified member of staff will assess the
It is advisable to contact the store you are returning the
item to, to ensure there will be a member of staff available to check your item.
Frames, inner tubes and tyres are not covered by the manufacturer’s
In the case of outdoor play equipment installed at home free
replacement parts will be ordered for customer installation.
Computer Hardware and Peripherals
All Multimedia computers are covered by a 12 month hardware
warranty which covers all parts and labour for hardware faults. Following
installation, should the item develop a fault you should contact the relevant
manufacturer’s help line. A qualified technician will diagnose the nature of the
fault, & in the case of hardware failure, the following procedures will
Faults within 28 days
An exchange or refund will be
issued providing the item is returned within 28 days from the original date of
Faults after 28 days but within 12 months
Returns of non-faulty software items will only be considered
if the packaging has remained unopened with the seal
If a repair or replacement is unavailable we will refund
This faulty items returns policy does not affect
your statutory rights (including without limitation your right to reject faulty
items and receive a full refund if you raise the matter within a reasonable
Please note that our products and promotions are only available in mainland
United Kingdom and Northern Ireland* and, as such, may be unavailable in the
region or country from which you are accessing the Site.
products not available for delivery in Northern Ireland. Exceptions are detailed
within individual Product Descriptions.
age recommendations and suitabilities on the site are a guide only, including
video game titles displaying an age certification classified by the
Entertainment & Leisure Software Publishers Association (ELSPA). Video game
titles displaying an age certification classified by the British Board of Film
Classification (BBFC) cannot be purchased by anyone under the certified
10.3 If any part or
parts of these terms and conditions are deemed invalid, void or unenforceable,
then that part or those parts will be considered severable from these terms and
conditions thereby not preventing the remainder from being enforceable or
10.4 These terms and conditions may be revised
at any time and we reserve the right to do so. You are, therefore, advised to
keep up to date with the contents of these terms and conditions as revisions are
binding upon you.
10.5 Nothing in these terms and
conditions will reduce your statutory rights relating to faulty or mis-described
goods. For further information about your statutory rights contact your local
authority Trading Standards Department or Citizen's Advice Bureau.
11: Governing Law
Your use of this Site and any purchase by you on this Site of any
products will be governed by English Law and will be deemed to have occurred in
mainland United Kingdom.
Competition open to all UK residents aged 18 years and over. All
correct entries will go into the draw. Multiple entries are not permitted. All
entries must be received at the promotional address by the closing date. The
prize is as stated and is not transferable, there is no cash alternative. The
winner will be notified by phone. Offer not open to employees, representatives
and their families of Toy Shop London or anyone connected with the competition.
Judge’s decision is final.
(Your statutory customer
rights are not affected)
At Toy Shop London we are committed to protecting your
privacy and we comply with the data protection laws applicable to the UK. This
when this happens we will notify you via our terms and conditions
What information do we collect?
When you order we need to know
your name, e-mail address, delivery address, credit/debit card number and expiry
date. This allows us to process and fulfil your order and notify you of your
order status. We also ask you for your telephone number(s) so that we can
contact you easily if required.
How do we use your
Any personal data relating to you will be used and recorded
by us in accordance with current data protection legislation and this Privacy
Policy. We use the information collected from you to process orders and to
provide a more personalised shopping experience. We may use your personal
information to communicate with you, for record keeping purposes, and in
aggregate (and therefore anonymously) for market research purposes, to track
activity on our site, to publish trends and/or to improve usefulness and
We may use other companies to provide services on our behalf,
including packaging, mailing and delivering purchases, answering customers
questions’ about products or services, sending postal mail and e-mails,
analysing data and processing credit card payments. We will only provide those
companies the information they need to deliver the service and they are
prohibited from using that information for any other
We do not sell, trade or rent your personal information to others
unless you have consented to us making your name and address available to
carefully vetted companies.
Cookies are small text files
that a web site transfers to a site visitor’s hard disk or browser for added
personal information such as a person’s name, e-mail address, telephone number
or credit card details. Cookies are not exchanged with any third party websites
compiled on an aggregate, anonymous basis.
In order to measure the
identify repeat visitors to our site and to determine the path visitors take on
our site, allowing us to make the site more
If you do not wish to receive cookies, or want to be notified of when they are
placed, you can set your web browser to do so, if your browser so permits.
Please note that by disabling future cookies or deleting current ones may
restrict your access to certain areas or features of our site and you will not
be able to set up an account or re-open an existing
If you want to delete any cookies that are already on your
computer, please refer to instructions for your file management software to
locate the files or directory that stores cookies. Our cookies will have the
Information about deleting or controlling cookies is
available at www.AboutCookies.org
(Toy Shop London is not responsible for the content of external websites. This
link will open a new window).
Your Right to
You have the right to cancel your contract with us at
any time before the expiry of 7 working days from the day after the date of
delivery of the products. You will receive a full refund of the purchase price
and the delivery charge. Please see our Returns Procedure for details of how to
return items purchased from this site.
Please note that your right to cancel is subject to our
Terms and Conditions.
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