If you are having problems placing your order online, please call our shop on freephone 0800 530869 or landline 020 8423 0666 and 020 8422 2610. We have a equally efficient telephone ordering system during shop trading hours.

The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:

While we try and ensure that all prices and decriptions on our website are accurate, errors may occur. If we discover an error in the price or description of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price description or cancelling it. If we are unable to contact you we will treat the order as cancelled.

Paying by Credit or Debit Card
We accept Switch, MasterCard, Visa and Delta. All charges are made in Pounds Sterling. All transactions made with your chosen credit/debit card will appear on your statement as "Toy Shop London". We do no accept American Express.

What is SagePay?
To provide the highest level of security for your credit card details, we use SagePay merchant services, they are one of UKs largest payment gateway services.

A payment gateway is the secure link between a website and your merchant bank to ensure that the card users details reamain secure throughout the payment. We never see your card details, the full payment process is secured by SagePay and payments screened for fraud. They are regulated and continually audited to ensure they meet very strict security standard.

Paypal Payments
Please ensure your address is confirmed in your paypal account, orders maybe delayed or cancelled if your paypal address is not confirmed. For more information on Paypal verification see this link

Order Refunds
Refunds can take 3-5 working days in the UK to appear back on your credit card/debit card. This is a standard process in the UK. International credit card systems caan take up-to 30 days depending on the card issuer.

If you have further questions you can contact us from the help page or call us, we take security seriously and take measure to protect your payment details.