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Ordering Help
  • Creating account - When creating your account, we have two parts for the postcode, in the first box click the drop down arrow and find the first part of your postcode e.g. HA2, then type the remainder in the second box.
  • Ship to different address - You can have a different shipping address, ensure your billing address is the same as your credit card, then you can ADD ADDRESS for the delivery
  • Paypal Payments - Please ensure your paypal account is VERIFIED, if it is not there will be a delay and we will request proof of address before processing your order
  • International Credit/Debit Cards - Unfortunately our website is designed around selling to the UK market, our payment providing (SagePay) can often prevent Non-UK cards as we have enabled fraud protection mechanisms.

If you continue to have problems don't give up, please contact us either by phone (0800 53 00 869) or email.

SEND BASKET TO SALES

  • We have a manual ordering system for customers that experience problems. Create the basket of goods you want then on the Basket page choose "EMAIL BASKET", we will receive your basket and can manually process your order by contacting you.
  • Please note this is not yet an order, no payment is taken and stock is not allocated.
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Testimonials

Gaynor,  Miss

First time shoppin with u and it arrived next day after only placing order on tuesday 21st good fast ...

Michael Ward,  Happy Dad

After been dealt the new found admiration of Woody from Toy Story by our 3 year old son, on the Mond ...

Redhead,  Ms

A difficult to source item at a competitive price delivered very quickly. Excellent service thankyou ...

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0800 5300869 sales@toyshoplondon.com