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| Online Exclusive Products |
Products that are "Online
Exclusive" are not held in-stock at our shop, they are available on a
special order basis and therefore are subject to different terms and conditions.
Please ensure you understand the terms before placing your order.
- These products are often shipped direct from our
supplier - Often they will be responsible for the delivery process, and any
issues related to the product.
- If you have placed an order with a mixture of
Online Exclusive and our normal stocked products, you will receive these
seperately.
- Once the order has been placed with our supplier
there may be a cancellation charge that will be deducted from any refunds.
- You may not amend or cancel an order once it has
been accepted by us, except at our discretion and in exceptional circumstances
and if we are able to do this then we reserve the right to levy a £10
administration fee.
- Once your order has been dispatched, regardless
of circumstances, that order can not be amended or cancelled.
- Expected delivery dates on back-orders may be
subject to change due to shipping or manufacturing limitations and we will not
be held responsible or any subsequent losses whatever the situation should
this occur. We will notify you within 3 business days if delays are likely to
occur, this notification will be via email.
- Specified shipping times are estimates only and
whilst we make every effort to achieve these, delivery times do not constitute
an integral part of the agreement and we shall not be liable for any direct,
indirect or consequential loss, including, but without limitation, economic
loss, loss of profits, loss of business, depletion of goodwill and similar
losses, costs, damages or expenses caused directly or indirectly by any delay
in the delivery of the products, even if caused by our negligence.
- If for any reason individuals at the provided
delivery address refuse to accept delivery of the product(s), all risk for
these products shall pass to you and we reserve the right to levy a £20
administration fee for return of the products to us, and a redelivery fee to
another address nominated by you.
- We will take responsibility for resending any
missing parcels that have been sent by recorded delivery or parcel force where
items can be tracked and ToyShopLondon can make a claim. If sent standard
Royal mail, we will send again, but any costs arising from a missing parcel
are the responsibility of the customer.
- We have an ‘open’ returns policy for faulty
products, and will endeavour to replace or exchange any items that have become
defective within a reasonable period. If you’re not completely satisfied,
please tell us about it so that we can put the situation right and do better
next time!
- Otherwise return costs are the responsibility
of you the customer. You can return an unused product to us within
28 days for a full refund or exchange, provided it is in a resaleable
condition. A 15% restocking fee may apply to cover re-packaging &
checking of item(s).
- Deliver failures due to wrong address, no person
at the address to sign for delivery and failure to contact the courier can
result in the delivery being returned to the supplier. If this occurs a
re-delivery charge will be applicable varying from £15 - £20. We reserve the
right to levy a £20 administration fee for cancellation at this point as costs
would already have been incurred by ourselves and our supplier.
- Customer Service - Often our supplier will
provide the end customer service, our customer service team may refer you
direct to our supplier. We will obviously ensure you receive a satisfactory
resolution to issues.
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